Member FAQ

Our mission is to help visitors find the best Automotive Service Providers.

Please read the Benefits of membership page.

Our website covers Canada.

We would like to help our visitors choose professional based on both - ratings and the detailed service information personally provided by the professional.

All the data we got are public and available to all people. You are involved in public activity it is normal that info about you is available to the public.

By paying a membership you will become a registered user (member). This means that you will get member account in which you will get access to edit ONE profile page. If you have purchased access to your own personal profile page and you want to buy access to additional profile page for your eg. business, you can do that from the same membership account.

A single member can have access to unlimited number of profiles. An example of a member with access to multiple profiles is a person that runs her own business and would like to have access to profile pages of the corporation and people working for it. The access to any profile is granted for purpose of promoting member's business. All accounts that control profiles in bad faith and or breaking Terms of Use will be suspended and such account will be terminated.

If you don't have profile on ServiceRating.ca and you want to create new one - please follow the link Become a member.

Some of professional categories on ServiceRating.ca have two types of profiles. An example would be people providing a service working for various business. In this case, there are two profile types: people profiles and business profiles showing different data. These two different profile types can be linked and affiliated together. To properly advertise your business you should link both profiles.

The easiest way to update your profile is through Become a member or Contact us.

We are sorry if you don't want to be on ServiceRating.ca but we will remove profile without any hesitation. Please use Contact us page to send us a request to remove the page, without any fee.

All payments are encrypted using payment gateway encription keys. We cannot access your financial info. We pass this encrypted data to the payment gateway www.braintreepayments.com to complete the processing of the transaction. Braintree is owned by eBay’s PayPal.

If you decide to purchase some of membership plans, during the checkout phase, you will be offered to open a new account. After filling necessary data and finishing the checkout - you will become a registered member and you can use your membership right away, without any special types of activation. Just please remember your user name (your email address) and password you have picked.

Basic membership is lifetime. You have to pay one time membership fee.

Prime (Prime and Prime+) membership is valid for one year. After that period, your membership status will be downgraded to Basic membership until you renew Prime membership. All the data from your Prime membership will be available to you upon renewal.

Please try to Reset password if you forgot it, or contact us.

You can include a detailed biography, description of your practice, pictures, contact details and all other relevant information. Please follow the Terms of Use and Privacy policy.

Please sign in and send us email using Contact us form in your membership's account. Send us as much about correct address as you can.

No, all the data will be available to you upon renewal.

All rating should be done in accordance with the Terms of Use. Please be advised that we do not have control over who the raters are. They could be service providers themselves, their colleagues, relatives, friends, etc.

Please use that option in your membership account.

No, we do not remove negative reviews. However, if a review does not follow the Terms of Use it can be removed. Our visitors are welcomed to flag reviews which do not follow the Terms of Use.

If the review violates the Terms of Use, please flag the review as inappropriate or send us an email using Contact us form in your Membership account.

This information is confidential. We will help only the legal authorities to obtain such data.

If you choose to, you can hide comments or comments and rating. You have to be a registered member to do this.

Of course! We're always looking to improve our service. All comments and/or suggestions are welcomed.