Rating calculations

Here's an explanation of how our rating system works.

The rating scale goes from 1 (lowest) to 5 (highest).

Repair Shop rating questionnaire

Cost: What do you think about prices of the offered services?

• [ 5 ]  The price is always very reasonable
• [ 4 ]  Reasonable
• [ 3 ]  Moderate
• [ 2 ]  Expensive
• [ 1 ]  Very expensive

Referals: Would you recommend this company?

• [ 5 ]  Yes
• [ 3 ]  Not sure
• [ 1 ]  No

Equipment: Rate the quality of equipment used

• [ 5 ]  State of the art
• [ 4 ]  Up-to-date
• [ 3 ]  Relatively modern
• [ 2 ]  Needs some updating
• [ 1 ]  Antique

Personal: Staff working in this company

• [ 5 ]  Friendly and helpful, take time to explain everything
• [ 4 ]  Usually helpful
• [ 3 ]  Somewhat helpful
• [ 2 ]  Unhelpful
• [ 1 ]  Unhelpful and inconsiderate

Cleanliness of the grounds and work areas: How would you describe the feel and look of this company?

• [ 5 ]  Very clean and well organized
• [ 4 ]  Clean and organized
• [ 3 ]  Satisfactory
• [ 2 ]  Messy
• [ 1 ]  Dirty and disorganized

Reliability: How reliable is this company?

• [ 5 ]  Always punctual and trustworthy
• [ 4 ]  Usually reliable
• [ 3 ]  Somewhat reliable
• [ 2 ]  Usually late
• [ 1 ]  Always late and unreliable

Competency: Rate the ability to successfully perform service

• [ 5 ]  They always fix the problem the first time
• [ 4 ]  Good
• [ 3 ]  Satisfactory
• [ 2 ]  Not very competent
• [ 1 ]  Sloppy and incompetent

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Rating scheme

We use the following scheme to convert the number scale into descriptive ratings: